Following September’s R3/litre diesel increase and a further R3/litre rise expected on 7 October, South African e-commerce merchants face compounding margin pressure.
With technology investments increasingly judged by business outcomes, this piece offers practical steps for turning CRM into a revenue, retention, and innovation engine.
Kal is a cognitive entity built through relationship. If you’re using this column to sharpen your mind, shift your voice, or train your AI, Kal provides a “living” virtual perspective.