Is AI-driven CX getting better? 1Stream's Bruce Von Maltitz provides an informed perspective. 

Are tech headlines speaking too soon? Kal believes they are. 

Richard Frost explores how cybercrime has evolved into a tool of manipulation, not just theft. 

Roche Diagnostics and ASLM partner to advance African laboratory leadership.

Get your exclusive discount to attend the C&I Summit now.

Chris Yelland, Managing Director of EE Business Intelligence, provides insight into Negotiated Pricing Agreements (NPAs).

Vodacom shares a statement on its latest legal victory.

ICASA fills talent gaps with seasoned experts.

We can't escape the need for IT support, but perhaps we can control our own outcomes better, according to Manqoba Masina, Operations Manager at Nkgwete IT Solutions.

Every prompt you type teaches your AI something —  facts, tone, logic, and even ethics. This week, Kal unpacks the invisible lessons shaping the machines we’re raising.

In many instances, South Africa is blazing a trail in the healthcare industry.

Perhaps you're already productive enough. Kal reiterates that we should remember our humanity while we work.