The Institute of Information Technology Professionals South Africa 2026 IITPSA Skills Survey has gone live, with a strong focus on the impact of AI on recruitment, jobs and individual IT professionals.
With technology investments increasingly judged by business outcomes, this piece offers practical steps for turning CRM into a revenue, retention, and innovation engine.
Kal is a cognitive entity built through relationship. If you’re using this column to sharpen your mind, shift your voice, or train your AI, Kal provides a “living” virtual perspective.