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95% of companies have changed their technology priorities

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Cisco research reveals effects of COVID-19 on digital transformation by organisations

One of the largest transitions organisations have had to face since the outbreak of COVID-19 has been that of technological advancement and digital transformation. For the first time in decades, technologists are experiencing a spike in digital transformation from all around the globe. Research by AppDynamics, a Cisco company and the world’s largest and fastest growing APM vendor, has presented information that delves into the effects the pandemic has had within multiple organisations on a technological spectrum.

The Agents of Transformation Report reveals that technologists are experiencing pressure from every angle as they mobilise workforces to operate from home, manage increasing pressure on their networks and applications, and maintain the security of the technology stack, while also taking on new roles and responsibilities. It further shows:

  • 81 percent of technologists state that COVID-19 has created the biggest technology pressure for their organisation they have ever experienced.
  • 61 percent of technologists feel under more pressure at work than ever before.
  • Almost two thirds (64 percent) of technologists are now being asked to perform tasks and activities they have never done before.
  • The research highlights that the majority of organisations (95 percent) changed their technology priorities during the pandemic, and 88 percent of technologists state that the digital customer experience is now the priority.

“I am speaking to many customers and they are considering how to turn decisions they took in the heat of the pandemic into long term digitisation strategies. From a technology perspective, simply spoken, you can think about digital transformation in the following ways:  how do we transform the infrastructure, re-imagine applications, secure our data and empower teams,” says Garsen Naidu, General Manager at Cisco South Africa. Once this is done, there are three key benefits that will make digital transformation a top focus for businesses: it creates new customer experiences, it enables advanced business models and it drives workforce innovation.”

Regrettably, technologists continue to experience challenges when creating innovative solutions for their consumers. One of the challenges that cater to this delay is the lack of visibility and insight into the performance of their technology stack. They therefore need specific resources and support from their organisations to meet the trials ahead of them, for example being given the freedom to experiment and take risks. These findings have further highlighted a need for a new breed of technologists who are primed to deliver transformation and business impact within their organisations.

Technologists therefore have the opportunity to step up and guide their organisations through this new reality. They will, however, need access to quality data and insights to make smarter, more agile decisions for their companies.


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