Data Sciences Corporation are providers of innovative technologies to help businesses capture, process, analyse and retain data. The company aims to provide customers with world-class service and support on their products. As part of this commitment, they have joined the ranks of Commvault Authorised Support Programme (CASP) partners, becoming only the second organisation in South Africa to attain this status.
“Our CASP partners are effectively an extension of Commvault, allowing us to provide the same level of support from local partners as our customers expect from our global teams. The programme is offered on an invitation-only basis, to carefully selected partners. Partners selected to participate in the programme are empowered to deliver customer support based on industry-leading standards as established by Commvault. Having been a Commvault partner for the past five years, Data Sciences has embraced our methodology and has invested significantly in our product and the required skills matrix, earning them this accolade,” says Gerhard Fourie, District Channel Manager at Commvault South Africa.
This localised support has numerous benefits for Commvault customers. They are able to access support in all 11 official South African languages, from a partner located in the same time zone and with an understanding of the nuances of the local market. This offers a far more personalised experience when dealing with the Commvault offering, and removes many of the typical communication barriers. It also allows engineers to be deployed on site at short notice, should this be required, to troubleshoot a problem. Customers have peace of mind that critical issues will be resolved within short time frames.
“We always embrace opportunities to further enhance our services capabilities and ensure that our customers have the best possible service experience available. The CASP programme allows us to extend our offering and better bridge the overall service requirements between our customers and Commvault support”, says Isaac Makoto, Business Development Manager at Data Sciences.
Achieving CASP partner status requires training from certified instructors and certification via the Commvault examination board. There is also a practical component that involves handling specific scenarios and tasks, where the speed and accuracy of response is judged. Data Sciences passed all aspects on their first attempt, resulting in them being awarded Foundation level certification. This is the first of four levels, culminating in Master status. Data Sciences is already making solid progress in skilling up to achieve the second level of Core partner status.